Hiring: Volunteer Manager

The Shoebox Project for Women, supported by Dream, collects and distributes gift-filled Shoeboxes to local women impacted by homelessness.  Each thoughtfully created and decorated Shoebox is filled with items valued at $50 that can enhance self-esteem and reduce feelings of isolation.

In our founding year, 2011, we delivered 400 Shoeboxes to residents of four Toronto women's shelters. The initiative expanded very quickly and The Shoebox Project has since distributed over 240,000 Shoeboxes valued at more than 12 million dollars. It is a national registered charity with about 70 volunteer-run Local Chapters in operation across the globe and growing significantly year over year.

Job Description

This position is responsible for the recruitment, management and support of The Shoebox Project’s growing team of dedicated and passionate volunteers. The Volunteer Manager reports directly to, and works in close collaboration with, the Executive Director.

Two main categories of volunteers at The Shoebox Project include 1) a small team of core volunteers who assist with the day-to-day operations of the charity, and 2) a large team of Local Coordinators, who autonomously plan, organize and implement Shoebox gift drives of different scopes and sizes in locations across Canada, USA and UK.


Recruitment & Training:

  • Promote ongoing and seasonal volunteer opportunities using a variety of established recruitment methodsConduct thorough screening, interviews, and suitability assessment for all applicants

  • Provide one-on-one training, in person when possible and remotely for volunteers outside of the GTA, to ensure each volunteer has a firm grasp on what their role entails and how to succeed

  • Develop new, innovative orientation materials and training opportunities to improve engagement and help streamline program delivery

Volunteer Support and Engagement:

  • Provide continuous coaching and support to all volunteers throughout their term, ensuring the appropriate level of supervision and guidance

  • Ensure that necessary information and documentation is collected and kept up to date

  • Confirm that volunteers have access to, and a firm understanding of, the online tools they need to succeed in their role

  • Build and steward positive working relationships by engaging in timely, effective and routine communications via a variety of channels or methods (phone, email, social media, etc.)

Volunteer Recognition:

  • Ensure volunteers are appropriately recognized for their commitment and efforts throughout the year, with a particular focus on recognition following the holiday campaign

Administration and Program Development:

  • Work in collaboration with the Executive Director to evaluate programs and to develop new and creative ways to improve operations

  • Provide leadership and support to the Local Coordinator Advisory Committee

  • Maintain a record of all current and historical volunteer personnel data

  • Develop a critical path to ensure timelines are adhered to and organizational objectives are met


  • University/College degree in related field or equivalent experience in a relevant field of study

  • Significant experience providing leadership to a high volume of volunteers in a non-profit environment

  • Exceptional time-management and organizational skills, with expertise in managing a large amount of data

  • Excellent written and verbal communications skills, with ability to adapt to different situations and audiences

  • High proficiency using Microsoft Office Suite and all Google Applications

Additional criteria:

  • Professional and approachable, with the ability to maintain firm boundaries

  • Attention to detail is paramount

  • Able to work well independently, take initiative, and respond to unexpected demands with minimal supervision

  • Superior multitasking and problem-solving skills within a fast-paced environment

  • Knowledge of, or interest in, issues affecting women who are homeless or at-risk

  • Able to maintain strict confidentiality of records and information

  • Fluency in French is an asset

Benefits of working at The Shoebox Project

  • Opportunity to join a very small, cohesive team that values hard work, fun, and above all, empathy & compassion for those in need

  • Gain valuable work experience and hone your skills with one of Canada’s fastest growing national charities

  • Flexible scheduling and the possibility for remote work

  • A strong professional development focus

This is a permanent, full-time position based out of our head office in Toronto, ON.

This position requires the candidate to use their own laptop and cellphone.

The Shoebox Project is an equal opportunity employer committed to diversity and welcomes all interested parties to apply. Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation


We sincerely thank all those who apply, however only those considered for an interview will be contacted.